Senior Customer Success Manager

Astrix is a customer-centric company, which believes that learning from our customers is a key factor in its success. Astrix is looking for a passionate, experienced, customer-first leader to be our customers’ trusted advisor – working closely with our customers to reach the highest customer happiness by providing guidance and advice, in addition to creating product and technical insights to drive innovation.

• At least 5 years of experience in customer success.
• Working experience in the cyber industry – must
• Working experience with customers in B2B enterprise software products.
• Experience in owning a book of business of 6-10 customer accounts
• Experience with increasing customer satisfaction, adoption rates, and retention
• Experience building and operating in an early stage company – highly preferred
• Highly skilled in time management, taking initiative in front of a corporate setting and problem solving.
• Quick learner with a good technical understanding.
• Professional communication skills – Verbal and written
• Ability to travel